The SafetyChain Team
New Features Release Notes Sneak Peek

TRAIN Release: September 2023

AUTHOR: The SafetyChain Team

The following is being released into the Train environment on 09/17/2023 for Web and 09/18/2023 for LINK.

Please feel free to test these new capabilities in the Train environment, and let us know if something doesn't work as expected.

Barring any critical updates or quality concerns, we intend to release this into the Live environment on 09/24/2023 for Web and 09/25/2023 for LINK, and will publish the mobile apps on 09/25/2023. More details, including images, videos, and other support content, will be included in the full Release Notes.

September Version Numbers

LINK 2.35

iOS, Android, Windows Apps 6.41

Features Released

  • Knowledge Base Live Support Chat Bot - We're excited to introduce a powerful tool designed to enhance your experience with our services - our brand new Chat Bot! This feature has been crafted to make your interactions with our Knowledge Base more efficient than ever before. With just a few clicks, you'll have instant access to the exact information you need.

    • Once logged into the Knowledge Base and clicking on the Live Chat feature, select 'Customer Support' from the list of presented help options.

    • Upon entering a few keywords to begin your search, you'll automatically be presented with related Knowledge Base articles that may address your needs; if not, or if more assistance is needed, you'll be prompted to submit a ticket or talk to Support using the live chat feature.

    • If you find you need access to the Knowledge Base, please reach out to

  • (LINK) Ability to Configure 0 Decimal Places on Record Chart Configurations - For added visibility, you can now configure 0 decimal places under all record chart types (Form, Field, Operational, SPC) which will round your value to the nearest whole number.

  • (LINK) Visible Filters for Disabled Workgroups & Verifications - In response to customer feedback, we have introduced two visible filters labeled “Hide Disabled Workgroups” and “Hide Disabled Verifications” in the grid. The default behavior will remain the same for both, where only enabled resources are visible; however, you can now choose to display both the Enabled and Disabled Workgroups or Verifications by unselecting this filter, providing more clarity in your returned results.

  • (LINK) Change and View Selected Secure Profile Directly in the Menu - Use the enhanced LINK Menu to check what Secure Profile you have selected at any time, and change your Secure Profile with the new “Change Secure Profile” option under your username section in the menu. When a new Secure Profile is selected you will be navigated to the home page with all filters and page settings cleared with the new Profile rights/filters/settings applied, allowing you to quickly update your access rights to LINK!

  • (LINK) Require Individual Record Reviews on Failed Records - To help you strike the balance of efficiency and process controls, we’re adding a new Secure Profile right that you can enable to remove the bulk sign off/verification function for Failed Records. When this Secure Profile right is enabled, users will only be able to verify or sign the record through the Record slide out in LINK.

    • Note: This does not change the behavior of bulk signing/verifying in Web, so the control is most effective if users do not have access to the Records Browser.

Bugs Fixed

  • (Android) Resolved an issue with adding attachments when editing a form accessed through LINK.

  • Various other bug fixes and improvements

Key Updates

  • Barring any critical updates or quality concerns, we intend to release this into the Live environment on 09/24/2023 for Web and 09/25/2023 for LINK, and will publish the mobile apps on 09/25/2023.

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Got Questions or Feedback?

We'd love to hear from you! You can submit, view, and track your ideas at the Ideas Hub, which is directly accessible through this interface.

As always, our knowledge base will be updated with additional details, screenshots, and how-to's on everything we ship in the Live environment. If you still can’t find what you’re looking for, feel free to reach out directly to our Support team 24/7!

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