SafetyChain App Now Available in Google Play & Apple App Store!

It’s here, it’s there, it’s everywhere - the new SafetyChain App!

Yes, it’s true. The new SafetyChain App is officially available for download from the Google Play and Apple App Stores and we can’t wait for you to get it into your users' hands. The app is still undergoing Beta testing, but it is now much more easily and broadly accessible, especially for customers that use an MDM.

Here is how you can access the app:

• Google Play & Apple App Store: Search SafetyChain App

• MDM: Use App name “SafetyChain App”

• APK (Android only): Access the APK in this Dropbox folder

Materials to Support the Transition:

We know this transition will be a journey and we’re here for you every step of the way. Here are some available materials to help you get started:

• Training Slides: We have created a set of slides you can use during your training sessions you hold with your team. It outlines the major changes and serves as a guided tour through the main areas of the app.

  • We are unable to attach the slides to this message, so please contact your CSM for access. It will also be attached to this KB article.

• Self-Guided Tour: This clickable tour walks you through the app to help you and other users get comfortable with the new user experience.

• Sample Transition Paths: Below is a calendar view of two recommended change management paths you can use to help create a transition timeline that is both comfortable and attainable for your organization.

  • If you are interested in having a clickable version of this calendar in PDF form, please contact your CSM. It will also be attached to this KB article.

Key Dates:

As a reminder, below are the major milestones for the upcoming transition to the new mobile app.

• August 21st-October 4th September 13th: SafetyChain App available in Beta for training and change management, deployment prep through the App Store as a full production app

  • Customers that use an MDM will be able to download the Beta app and deploy it and use this time for training and testing before the General Availability app

• October 7 September 16: General Availability. The app can be downloaded and used as your full production app to replace M2.

• October 15th: Fully transitioned to the new application and no longer using M2

• November 1: The M2 app will no longer be able to receive updates from SafetyChain or Android and iOS. It will no longer be available in the store for download or through APK files.

• Final Date being Determined: Users logging into the old M2 application will be prompted to download the new application and will not be able to use the M2 app.

Supporting FAQ:

We know you probably have a lot of lingering questions, so here is a detailed FAQ that we hope will provide further clarity.

I thought the app was going to be named SafetyChain M3?
We course corrected on the name of the app after learning of other products on the market with a similar name, so to avoid confusion we are removing the M3 reference and calling it the SafetyChain App.

What happens if we aren’t using the new application by the October 15th deadline?

This is critical for our customer's security and our Company's security, this is a strict deadline. Starting on November 1st the M2 app will no longer be supported and it will not be available for download from the store. SafetyChain will not be able to publish any fixes and no security patches from Android or iOS will be applied to the app. This deadline applies to all applications that were built on the Xamarin framework, it is not unique to the SafetyChain app and we cannot change it.

Who do I reach out to if we are concerned about the October 15th deadline?

We know you have a lot to manage and may have questions or concerns with this deadline, please don’t hesitate to reach out to your CSM to discuss them.

What happens if some of my users submit records through the M2 app and some through the new SafetyChain App?

We are rolling out the new app with this exact scenario in mind - you can have a phased roll out and review records from M2 and the new app in LINK without a change in experience for the record review and verification processes that follow the record submission from the device.

What is different about this app?

There are several changes to the user experience - all driven to make it more intuitive and easier to train operators on. Check out this walkthrough to see more!

When will the PC app be updated?

The Windows App is built on the UWP framework and will stay in the same app version that it is today. In Q4 we will begin updating the design of the PC App to bring in the customer feedback and intuitive designs from the new app - but it will not require downloading a new app like iOS and Android.

What’s the biggest change to train users on?

We advise paying particular attention to the following changes in layout and behavior:

• Button placement in form submission screen

• Landing in Tasks by default when tasks are available

• Favorites is in the Forms view

• GS1 barcode scanning allows camera

Do you have to reconfigure SSO?

No, no additional steps will be required to use SSO on the new app!

Will it remember my Favorites?

No, users will need to favorite their forms.

Is there an increase in the bandwidth usage on the app? (usually an MDM customer with an IT team)

The new application will not result in a substantial increase on bandwidth.

Will it just update M2?

No, the M2 app will need to be removed from the devices. SafetyChain App is a brand new application that will need to be installed on all devices.

If I download the Beta app from the store and I already had the Beta app from Test Flight or Open Testing in Android, will I have two Beta apps on my device?

No, the Test Flight app and Open Testing app will be removed when a production app is downloaded, the user will not need to take any action.

If I download the Beta app from the store, will I need to download the GA app from the store when it is released?

The Beta app from the store will stay on the device and be updated when it goes GA. The Beta app from Test Flight and Open Testing will not automatically update, and will be removed.

Will Forms I saved in the M2 version of the app be available to me in the new app?

Yes, as long as the M2 app has been in online state the saved forms will be available.

Good luck with your transition planning and, as always, please reach out to your CSM if you have any questions or concerns!